Performance management for paratransit and NEMT operators.

Supervisors coach with the same history on the phones and on the street.

The Coach cockpit reads each direct report's trends, severity, and history, then drafts the coaching conversation based on your policies and records. Every draft stays under supervisor review before it goes to the employee.

New road supervisors finally had the same coaching history whether the issue started in dispatch or on a trip.

Connect dispatch, call center, and street systems you already run.

One connector interface normalizes trips, on-time performance, vehicle location, camera and telematics exceptions, and calls from your dispatch, CAD/AVL, MDT, and telephony stack. TOPS also tracks CDLs and license renewals on the employee record so call center agents and drivers feed the same performance view.

Every action documented. Every decision supported by a clear record.

Progressive discipline ladders, one-on-one documentation, and an append-only audit trail with before-and-after snapshots, ready when HR needs to review a decision.

Discipline packets pull the same event history supervisors logged during the week, not a separate spreadsheet.