For mobility management & paratransit teams

Know who needs coaching today — and exactly what to say.

TOPS turns your team's daily activity into objective, policy-based scores, then hands supervisors the coaching, reporting, and audit trail to act with confidence. Every sign-in is a fresh read on who's improving and who needs a nudge.

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Secure, role-based access for your whole team.

Track, manage, and improve operational performance across your transit network.

Behind every number is a rider who needs to get there

Better scores and coaching are not the goal — dependable, dignified rides are. TOPS keeps your team focused on the service riders feel every day.

A woman using a wheelchair moving confidently through a city street — Independence, on every trip

An older rider waiting at a bus stop as the bus arrives — Service they can count on

Two people using wheelchairs enjoying city lights together at night — Connected to their community

Everything your performance program needs — in one place

Scoring, coaching, reporting, and compliance on the same numbers — so the whole operation is looking at one source of truth.

See who needs you first

Scores come straight from real events and your own policy — never gut feel. The watchlist floats the people who need attention to the top the moment you sign in.

Turn a score into a conversation

A coach cockpit, daily AI nudges, and structured 1:1s translate every number into a specific, supportive next step — so coaching never starts from a blank page.

Your team's numbers are waiting.

Sign in to see what's changed since yesterday.

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Walk into reviews prepared

On-time performance, trips per hour, and team trend digests roll up from live data into the reports your executives actually open.

Every action, documented

Progressive discipline, HR workflows, and a full activity audit trail keep the paper trail defensible — without the busywork.