Company
About TransitTrends
The phones and the fleet should be held to the same standard. We make TOPS for the people who run paratransit and NEMT.
What we build
TOPS (Total Operations Performance Score) brings service performance, coaching, recognition, policy rules, and documentation into one configurable platform. It is built for paratransit, NEMT, demand response, and mobility management teams that need role-based visibility without inventing a new process for every vendor or handbook update.
Built for agencies
Agency teams need one place to apply organizational policy, see who needs coaching, and keep documentation ready for review. TOPS gives operations leaders and supervisors scoped workspaces for call center operations, OTP reporting, and street-level driver compliance.
Built for contractors and providers
Contractors and service providers often run under agency rules while managing a driver workforce across vehicles, cameras, and telematics. TOPS tracks CDLs, medical cards, and license renewals on the employee record, and connects camera and telematics exceptions into the same scores, coaching, and documentation trail without replacing your camera or telematics stack. Each organization gets isolated configuration for roles, policies, targets, and branding.
Floor and street
Performance work is not only a call-center problem. TOPS is meant to connect the systems that already run your floor and your drivers on the street, so agents, dispatchers, and field roles feed the same explainable performance view.
How we work with customers
We configure TOPS to your policies and reporting lines, connect the operational systems you already use, and keep human review in the loop for AI-assisted coaching and documentation. Scores connect back to source events and configured rules so people can see what changed.
Talk with us
Want a walkthrough for your agency or provider team? Book a demo or visit Contact.