Security & trust

Isolated workspaces

Each agency, contractor, or provider workspace keeps its own configuration and data. Marketing and product surfaces are designed so one organization's records are not shared with another.

Role-based access

People see the information their role needs. Employees typically see their own performance details. Supervisors and leaders see the people they support. Administrative roles manage configuration and access through controlled workflows rather than self-serve privilege changes.

Clear scores. Traceable decisions.

Every score connects back to a source event and configured policy rule. That helps employees understand what changed and helps supervisors review decisions consistently. Audit history keeps timestamped records and before-and-after snapshots for important actions.

Human review for AI

AI can draft coaching guidance or recognition letters using your policies and records. Supervisors review those drafts before use. AI does not set scores or make employment decisions.

Authentication and operations

• Hosted authentication with invite-based workspace access.
• Database row-level security as the primary data boundary.
• Sensitive mutations routed through controlled server actions and database functions.
• Operational email and notifications use approved organizational channels.

What we do not claim

No software can guarantee legal compliance or a specific HR outcome. TOPS helps your team apply policy consistently and keep a review-ready record. Your organization remains responsible for employment decisions and policy interpretation.

Talk through your requirements

Need a deeper security conversation for procurement? Book a demo or contact us. Also see our Privacy policy.